Is it fair to let AI summarise what residents said?

Every theme shows roughly how many residents said it and opens to example comments, each summary next to the resident's own words. Moving comments, renaming themes, coding into your committee's own categories and a report whose method note states how AI was used are coming at launch. Councillors and committee members still read the evidence and make the decision.

Will the follow-up question lead residents?

FormzoAI asks one neutral question about the resident's own answer, and only when a comment is too vague to use, like “bad idea”. You set follow-up depth per question from 0 to 3, so tick-box and rating questions stay exactly as written, and every follow-up question is saved with the response.

Do residents need an account or an app?

No. Residents open the link or scan the QR code on a poster and answer in the browser on a phone, tablet or library computer, as a short chat or a one-page form. They can type or speak, in their own language, and you read every answer in yours.

Where is residents' data stored?

In the EU (Frankfurt) or the US, set from where you sign up. You set how long responses are kept and can delete one resident's answers when they ask. The services that process answers are listed on our subprocessors page and in the data processing agreement, ready for your own data protection assessment.

How much does one consultation cost?

Joining the waitlist is free. A single consultation fits the Event Pass: $79 once for 60 days and 3,000 responses. Starter is $19 a month for 500 responses with themes and CSV export, and Pro is $49 a month for 3,000 responses. Every plan starts with a 7-day trial and is paid by card.

How is this different from Citizen Space or a Google Form?

A Google Form gives you a spreadsheet of comments to read yourself. Citizen Space and EngagementHQ are full engagement platforms bought on yearly contracts, with Citizen Space listed from about £10,000 a year on the UK G-Cloud framework. FormzoAI asks one follow-up when a comment is vague, then files every comment into counted themes with quotes, from $19 a month.

For town councils and residents' groups

2,000 consultation comments, read and counted before committee.

When a resident writes “bad idea”, FormzoAI asks what it would change for them. Every comment lands in a counted theme with quotes, ready for your “you said, we did” report.

Bus route consultation

Route 42 consultation · made from “Consultation on moving the 42 bus off Station Road, for residents and shop owners, closing 30 June”

Their chat

How would moving the 42 off Station Road affect you?

Bad idea.

Follow-upWhat would it change for you in a normal week?

I'm 81 and the stop outside the pharmacy is the only one I can walk to. The new stop is at the top of Church Hill.

What you get

Theme

Older residents losing their stop

612 of 2,140 people said something like this

“I'm 81 and the stop outside the pharmacy is the only one I can walk to. The new stop is at the top of Church Hill.”

Example answers, written for this page.

The fortnight before committee.

2,140 comments, two volunteers
One row per resident and a column of free text. You're colour-coding it by hand at the kitchen table, and the report goes to committee in nine days.
“No.” “Bad idea.” “Leave it.”
Half the comments say how people feel and leave out why. The bus company wants reasons, and “bad idea” won't move a timetable.
The same 40 people, again
The online survey reached the residents who always reply. The shopkeeper who'd answer in Bengali and the neighbour who'd rather talk than type never filled it in.

From one sentence to “you said, we did”.

01
Describe the consultation in one sentence
“Consultation on moving the 42 bus off Station Road, for residents and shop owners, closing 30 June.” You get the questions with a privacy notice first, and you can reword any line the clerk flags.
02
Put the QR code on every lamppost
Bus stop, library, flyer through every door. Residents answer on their phone without an account, in their own language, by typing or speaking. At the drop-in session, one tablet takes the whole queue.
03
Write the report from the themes
Comments grouped into themes, each with how many residents said it and the quotes behind it, plus a chart for every tick-box question. A report with a method note on how AI was used is coming at launch.

What 2,140 residents said about the 42, counted.

Comments are grouped into themes, each with how many residents said it and the quote that says it best. Coding comments into the categories your committee already uses, like access, safety or cost, is coming at launch.

Route 42 consultation · comments

0 in

From the flyer to the committee report.

Every language on the street: Residents answer in their own language and the chat replies in it. You read every comment in English, with the original kept beside it. Questions shown in their language from the first screen are coming at launch.
Answer by speaking: Tap the microphone and talk. Easier for older residents, and for anyone who'd rather say it than spell it.
One tablet at the drop-in: Shared-device mode resets the form after each person, so a whole library session can answer on one tablet.
Counts with the comments: Each theme shows roughly how many residents raised it, like the pharmacy stop, with example comments a click away.
A link per ward: Add ?ward=north to the link and every answer carries it, so you can see where the estate and the high street disagree.
A report with a method note: Charts, themes, counts and quotes as a PDF or public link, with the dates, the number of responses and how AI sorted the comments. Coming at launch.

Fair questions.

Is it fair to let AI summarise what residents said?: Every theme shows roughly how many residents said it and opens to example comments, each summary next to the resident's own words. Moving comments, renaming themes, coding into your committee's own categories and a report whose method note states how AI was used are coming at launch. Councillors and committee members still read the evidence and make the decision.
Will the follow-up question lead residents?: FormzoAI asks one neutral question about the resident's own answer, and only when a comment is too vague to use, like “bad idea”. You set follow-up depth per question from 0 to 3, so tick-box and rating questions stay exactly as written, and every follow-up question is saved with the response.
Do residents need an account or an app?: No. Residents open the link or scan the QR code on a poster and answer in the browser on a phone, tablet or library computer, as a short chat or a one-page form. They can type or speak, in their own language, and you read every answer in yours.
Where is residents' data stored?: In the EU (Frankfurt) or the US, set from where you sign up. You set how long responses are kept and can delete one resident's answers when they ask. The services that process answers are listed on our subprocessors page and in the data processing agreement, ready for your own data protection assessment.
How much does one consultation cost?: Joining the waitlist is free. A single consultation fits the Event Pass: $79 once for 60 days and 3,000 responses. Starter is $19 a month for 500 responses with themes and CSV export, and Pro is $49 a month for 3,000 responses. Every plan starts with a 7-day trial and is paid by card.
How is this different from Citizen Space or a Google Form?: A Google Form gives you a spreadsheet of comments to read yourself. Citizen Space and EngagementHQ are full engagement platforms bought on yearly contracts, with Citizen Space listed from about £10,000 a year on the UK G-Cloud framework. FormzoAI asks one follow-up when a comment is vague, then files every comment into counted themes with quotes, from $19 a month.

Get in before your next consultation opens.

Get early access

Free to join. Spots open in batches.

2,000 consultation comments, read and counted before committee.

When a resident writes “bad idea”, FormzoAI asks what it would change for them. Every comment lands in a counted theme with quotes, ready for your “you said, we did” report.

Bus route consultation

Route 42 consultation · made from “Consultation on moving the 42 bus off Station Road, for residents and shop owners, closing 30 June”

Their chat

How would moving the 42 off Station Road affect you?

Bad idea.

Follow-upWhat would it change for you in a normal week?

I'm 81 and the stop outside the pharmacy is the only one I can walk to. The new stop is at the top of Church Hill.

What you get

Theme

Older residents losing their stop

612 of 2,140 people said something like this

“I'm 81 and the stop outside the pharmacy is the only one I can walk to. The new stop is at the top of Church Hill.”

Example answers, written for this page.

The fortnight before committee.

2,140 comments, two volunteers

One row per resident and a column of free text. You're colour-coding it by hand at the kitchen table, and the report goes to committee in nine days.

“No.” “Bad idea.” “Leave it.”

Half the comments say how people feel and leave out why. The bus company wants reasons, and “bad idea” won't move a timetable.

The same 40 people, again

The online survey reached the residents who always reply. The shopkeeper who'd answer in Bengali and the neighbour who'd rather talk than type never filled it in.

From one sentence to “you said, we did”.

Describe the consultation in one sentence

“Consultation on moving the 42 bus off Station Road, for residents and shop owners, closing 30 June.” You get the questions with a privacy notice first, and you can reword any line the clerk flags.

Put the QR code on every lamppost

Bus stop, library, flyer through every door. Residents answer on their phone without an account, in their own language, by typing or speaking. At the drop-in session, one tablet takes the whole queue.

Write the report from the themes

Comments grouped into themes, each with how many residents said it and the quotes behind it, plus a chart for every tick-box question. A report with a method note on how AI was used is coming at launch.

From the flyer to the committee report.

Every language on the street

Residents answer in their own language and the chat replies in it. You read every comment in English, with the original kept beside it. Questions shown in their language from the first screen are coming at launch.

Answer by speaking

Tap the microphone and talk. Easier for older residents, and for anyone who'd rather say it than spell it.

One tablet at the drop-in

Shared-device mode resets the form after each person, so a whole library session can answer on one tablet.

Counts with the comments

Each theme shows roughly how many residents raised it, like the pharmacy stop, with example comments a click away.

A link per ward

Add ?ward=north to the link and every answer carries it, so you can see where the estate and the high street disagree.

A report with a method note

Charts, themes, counts and quotes as a PDF or public link, with the dates, the number of responses and how AI sorted the comments. Coming at launch.

Fair questions.

Is it fair to let AI summarise what residents said?: Every theme shows roughly how many residents said it and opens to example comments, each summary next to the resident's own words. Moving comments, renaming themes, coding into your committee's own categories and a report whose method note states how AI was used are coming at launch. Councillors and committee members still read the evidence and make the decision.
Will the follow-up question lead residents?: FormzoAI asks one neutral question about the resident's own answer, and only when a comment is too vague to use, like “bad idea”. You set follow-up depth per question from 0 to 3, so tick-box and rating questions stay exactly as written, and every follow-up question is saved with the response.
Do residents need an account or an app?: No. Residents open the link or scan the QR code on a poster and answer in the browser on a phone, tablet or library computer, as a short chat or a one-page form. They can type or speak, in their own language, and you read every answer in yours.
Where is residents' data stored?: In the EU (Frankfurt) or the US, set from where you sign up. You set how long responses are kept and can delete one resident's answers when they ask. The services that process answers are listed on our subprocessors page and in the data processing agreement, ready for your own data protection assessment.
How much does one consultation cost?: Joining the waitlist is free. A single consultation fits the Event Pass: $79 once for 60 days and 3,000 responses. Starter is $19 a month for 500 responses with themes and CSV export, and Pro is $49 a month for 3,000 responses. Every plan starts with a 7-day trial and is paid by card.
How is this different from Citizen Space or a Google Form?: A Google Form gives you a spreadsheet of comments to read yourself. Citizen Space and EngagementHQ are full engagement platforms bought on yearly contracts, with Citizen Space listed from about £10,000 a year on the UK G-Cloud framework. FormzoAI asks one follow-up when a comment is vague, then files every comment into counted themes with quotes, from $19 a month.